Name* First Last Email* Your Location* State / Province / Region Type of Subject Unit*Please select the description that best suits the type of unit you are inquiring about.Split Sysytem Air ConditionerHeat Pump (air to air)Geothermal Heat PumpFurnaceHydronic (water or steam) BoilerPackaged Terminal A/C Unit (PTAC)Roof Top Package Unit (RTU)ChillerAir HandlerWater HeaterSubject System Primary Fuel/Power Source*Please enter the fuel/power source type for the subject unit. This will help us in our research.ElectricNatural Gas (NG) or Propane (LPG)Fuel OilDual Fuel (Electric and Gas)SolarWoodCoalPelletDual/Multi Fuel PelletBrand Name of Unit*Enter the Manufacturer Brand Name (i.e. York, Rheem, Lennox, etc.)Model Number*Please make sure you have transcribed the model number correctly!Serial Number*Please make sure you have transcribed the serial number correctly!Photos of data plate and unit available?*YesNoPhoto attachmentIf photos are available, please upload them here. Limit of 4MB file size and maximum 6 photos. JPG or PNG files only. Drop files here or Accepted file types: jpg, png. CommentsPlease provide as much other relevant information as possible so that we can assist you better. Agreement*By submitting this assistance request, the user acknowledges and accepts that a $15.00 (U.S.) NON-REFUNDABLE contribution is required for our time to research your assistance request. You will be asked to complete your contribution via PayPal once you submit your request. Utilizing this form and submitting a contribution does NOT guarantee we can provide adequate assistance. Administrators cannot be held responsible for incomplete, inaccurate, or incorrect information provided or submitted. PLEASE make sure you have transcribed the model and serial numbers accurately! ANY REQUESTS FOR SIZING, MANUALS, PARTS, REPAIRS, or OTHER INFORMATION NOT SPECIFICALLY RELATED TO AGE DETERMINATION ASSISTANCE WILL BE IGNORED! WE ARE NOT A PARTS SUPPLIER OR REPAIR PROVIDER! PRIVACY NOTICE: User information will be solely used for communication between administrators of this site and the user. User information will not be distributed or sold to third parties. By selecting "AGREE", User acknowledges to have read the foregoing and hereby consents to these terms. AGREE NameThis field is for validation purposes and should be left unchanged.